These are general accommodation policies. Please also check the accommodation description and please feel free to contact us should you require further details.

Thank you for having chosen Seahorse Residences for your holiday. The units at Seahorse Residences are fully equipped and tastefully decorated in order to provide you the maximum comfort and convenience. Making you feel as comfortable as you are at home is our number one priority, as well as upholding a level of quality and customer service you deserve.

If you require any assistance, please do not hesitate to contact our office within working hours which are 09:00 to 19.00 local Turkish time. Our dedicated team will be pleased to assist you. In case of any emergency, please call the emergency numbers and we will try to help you in any way possible.

Office Hours: Monday to Sunday 9am – 7pm local Turkish time
Office Phone: 0090 256 835 3350
Emergency Phone Number: 0090 546 594 3520

Check-In (13.00 to 19.00 - local Turkish time): Please inform us about your arrival time if your check-in is going to be out of these given times, so that one of our staff will be waiting for you, in order to welcome you and to arrange your check-in procedure.

Check-Out (11.00 to 12.00 STRICT - local Turkish time): Before you leave the accommodation, please drop by our office and inform us about your departure time. One of our staff will check the accommodation and collect the keys and will complete your check-out procedure.
Note: We will be obliged to charge you extra if you do not check-out and stay past 12.00 am local Turkish time.

Refundable Deposit:
Please kindly note that we will be charging a refundable deposit of £150 prior to checking-in which will be kept in your file until checking-out. At the end of the accommodation, the property and its contents must be in the state they were handed over. If Seahorse Residences management finds anything misused, missing, damaged or unpaid, the cost will be deducted from the deposit. If the deposit is insufficient, the guests agree to pay the difference.
Deposit to be paid in cash. If the deposit is paid by Credit card, credit charges will apply of 18% plus 5% bank commission.

If there is no misuse, damage or breakage to the content of the accommodation, the guests will be refunded the whole deposit that they have been charged prior to checking-in.

Cancellation
If cancelled up to 18:00 (local Turkish time) on the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Extra Bed
All prices are per accommodation.
Maximum capacity per each accommodation is shown in accommodation description.
Maximum capacity of extra bed per accommodation is 1 extra bed.
Extra beds are supplied upon request as extra and need to be confirmed by the administration.
Supplements (airport transfers, extra beds, any additional requests) will be calculated automatically in the total costs and have to be paid together.

Extra Services:
Please kindly note that below given services are extra and will be arranged immediately upon your request and confirmation and chargeable in advance.
- Wireless
- Telephone Calls
- Digital Safe Box
- Air-conditioning
- Satellite TV (4 channels standard for free and any upgrade request is subject to extra charge.)     
- DVD Player & CD Player

- Transfers
- Laundry & Ironing
- Daily Cleaning

Pets
Pets are allowed depending on the size and the breed. Dogs must be on leash and looked after at all times on premises. Please check further details with reception.

Payment Methods
Cash, Credit Cards (Visa, MasterCard), Bank Transfers
Administration reserves the right to pre-authorise credit cards prior to arrival and checking-in.

Important Note:
Please kindly note that the Seahorse Residences are serving and operating based on residential accommodation concept and the rooms & suites are being rented or let upon individual owners’ request and confirmation.

The images shown on website are from the show houses and all the apartments furnished tastefully, up to high standards. All the rooms and suites have different interior decoration. Therefore please kindly contact us to have specific images of your individually booked unit.

This website has been designed in English and although can be translated into other languages through GOOGLE TRANSLATE,WE SHALL NOT BE RESPONSIBLE IN CASE OF A TRANSLATION MISTAKE AND ORIGINAL VERSION TO BE CONSIDERED.